Feedback
Shop
Customer Feedback
How are we doing?
Seven short questions, about two minutes. Completely anonymous.
This is about making our service better.
We ask because we want to improve, not to collect praise. Please be honest: critical answers help us most.
1
How likely are you to recommend MYBOTSHOP to a colleague?
0
1
2
3
4
5
6
7
8
9
10
Not at all
Absolutely
2
Why did you buy from us?
Pick all that apply
Only available from you
Technical advice
Integration / custom work
Price
Delivery time
Good earlier experience
Recommended to me
3
If another supplier had the same product at the same price, would you still choose us?
Yes, definitely
Probably
Probably not
No
4
How do you rate us on these?
1 = poor, 5 = excellent
Poor
Excellent
Shipping times
1
2
3
4
5
Response time
How quickly we get back to you
1
2
3
4
5
Quality of our answers
To the point, competent, actually solved your issue
1
2
3
4
5
5
Which department did a good job?
Pick all that apply
Sales & quotes
Technical support
Shipping & logistics
Engineering & integration
Accounting & invoicing
6
Which department needs to get better?
Pick all that apply
Sales & quotes
Technical support
Shipping & logistics
Engineering & integration
Accounting & invoicing
Why? What went wrong?
7
What is the one thing we should do better?
Optional
Website
Anonymous: no name, no e-mail, no tracking.
Send feedback
Feedback
Feedback